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You MUST contact us via email at email@example.com regarding a refund, return or exchange issue. Please do NOT use social media accounts as a point of contact or your inquiry will not be received.
NOTE TO INTERNATIONAL CUSTOMERS: Please be aware that your country may have additional VAT, Import, and Custom’s fees. We have no control over these fees and don’t have info on how fees work in different countries. The buyer/customer is fully responsible for these additional costs & fees. We will NOT PAY these additional fees & will NOT issue refunds on merchandise that is returned to us, or fails to deliver to it's final destination as a result of these unpaid fees!
I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET A REFUND?
We do not issue refunds once the order has begun the manufacturing or shipping process. Since we manufacture products on demand, orders cannot be cancelled once this process has begun. Contact us at firstname.lastname@example.org for all order issues.
CAN I RETURN AN ITEM FOR A FULL REFUND?
All sales are final on all products. Returns, Refunds & Exchanges are acceptable within 14 days for defective or damaged products. You MUST submit photo proof for damaged and defective items. All Refunds, returns & Exchanges MUST be approved by our manufacturers. See the note below for faulty printed items like clothing & skateboards). Nerdee's will make every attempt to make sure you are satisfied with your purchase.
In the event you receive a damaged item, please email us with a description and photo of the damaged item. We will evaluate the claim and may offer an exchange or refund depending on the circumstance. This is on a case by case basis and NOT guaranteed. Our manufacturers will need to authorize the exchange or refund before completing the transaction. Returns are refunded in the method of original payment, store credit, or exchanged for the same item. Shoe boxes must not have tape or any other shipping labels on them-shoeboxes used as shipping boxes will not be accepted. The original cost of shipping is nonrefundable. Store issued gift cards (Store Credits) are non-transferable and cannot be sold..
NOTE: Clothing and skateboard defects, or printing errors: In the event you receive a clothing item or skateboard with a faulty print, you may exchange, return or receive a refund within 14 days of receiving the item. Please provide clear photo proof of the defective or poor printed item (example: ink that was not fully applied or clear abnormalities) and send to us at email@example.com along with your order number and your preferred resolution request. ALL defective items must be approved by our manufacturers before a resolution can be approved. Nerdee's will make every attempt to make sure you are satisfied with your purchase.
* Electronics Special Policy: Laptops, Graphics cards, 3D printers, Tablets, Motherboards and other Electronics are NOT returnable. However, we will do our best to resolve any issues. Returns and exchanges may be considered and accepted on a case by case basis for these types of items. Defective** or damaged** electronics qualify for exchange with proof of defect** or damage** within 14 days of receiving the item. Please provide a picture of the item and a picture of the defect** or damage** if possible. If proof cannot be provided, returns and exchanges on these items will be considered on a case by case basis. Resolutions will ultimately be decided by our suppliers. Again, we will do our absolute best to resolve any issues.
** Defect and Damage Note: Please be aware, from time to time, products may be changed or updated without notice, and colors of items may appear visually different on one monitor to another, therefore colors and pictures of items may NOT be 100% accurate. Slight product variations, minor detail differences, and or color shades that may differ slightly from a pictured item(s), does not constitute a defect or damage. There are absolutely NO REFUNDS, RETURNS or EXCHANGES for these types of circumstances. An example of an acceptable defect or damage is clear visible damage, tears or torn fabric, defective embroidery or faulty ink prints on items. ALL defects & damaged products must be visible and obvious in a photograph. ALL resolutions will need to be approved by our suppliers.
NOTE: ALL returns and exchanges are at our discretion. In cases of returns and exchanges that appear to be abusive to our policies, or fraudulent in nature, may be denied at any time. We reserve the right to deny a return, exchange and or refund at any time. We may also accept returns, exchanges and refunds outside of our normal policies on a case by case basis.
We appreciate your business and we will do our absolute best to ensure you are satisfied with your shopping experience!
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?
All sales on clothing, accessories and other garments is final. Be sure you order the correct size as there are no exchanges due to improper fit. All our products have different measurements, so it is very important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. If there are no measurements or you would like more information about a specific product, email us, and we will do our best to answer all inquiries. All items are inspected upon shipment, so we REQUIRE an attached photo prior to exchanging a damaged item (if permitted).
NOTE: Customers are responsible for return shipping on ALL exchanges or returns that are accepted, unless the item(s) received is incorrect*.
* NOTE: Please be aware, from time to time, products may be changed or updated without notice, and colors of items may appear different on one monitor to another, therefore colors and pictures of items may NOT be 100% accurate. Slight product variations, minor detail differences, and or color shades that may differ slightly from a pictured item(s), does not constitute a defect or damage. Buyers will be responsible for return shipping under these circumstances.
Note: A majority of our products contain custom made art that may change from one garment to the next. We may update or alter designs without notice. This does not constitute a defective or damaged item.
I RECEIVED A DAMAGED OR DEFECTIVE ITEM, NOW WHAT?
If the item you received is damaged or defective, please follow this process:
Contact our support center by emailing firstname.lastname@example.org and give us your order number, your name and address, and the details of the product (quantity, SKU). Please attach a photo of the damaged or defective item to your email. As all items are inspected upon shipment, damaged or defective item claims without a photo attached will NOT be accepted. After this information is received, the refund/exchange process will begin and we will determine, along with our manufacturers, if the refund/exchange is approved and if sending the item back is necessary to complete the refund/exchange process.
Damage and Defect Note: Please be aware, from time to time, products may be changed or updated without notice, and colors of items may appear different on one monitor to another, therefore colors and pictures of items may NOT be 100% accurate. Slight product variations, minor detail differences, and or color shades that may differ slightly from a pictured item(s), does not constitute a defect or damage. Buyers will be responsible for return shipping under these circumstances.
WHEN WILL I RECEIVE MY REFUND?
1. First, we’ll send you an email to confirm your item claim has been accepted and that your refund has been processed.
Please note that we will not process your refund until we receive evidence from you that supports that the item(s) are damaged or defective. If evidence cannot be provided, the refund will be determined on a case by case basis.
2. You can expect to receive your refund within approximately 10 business days* of contacting us.
*This time includes processing your claim and processing your refund request.
COVID 19 Notice: Due to the current crisis, shipping, returns, exchanges and refund process times may be extended beyond normal. We thank you for your patience during this difficult time.